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Privacy Policy

VTech Technologies Canada Ltd. Privacy Policy Statement:

It is the policy of VTech Technologies Canada Ltd. or "VTech" to control the collection, use, and disclosure of customer and employee personal information in accordance with all requirements set out in the Personal Information Protection and Electronic Documents Act (PIPEDA).


The purpose of this document is to show how VTech Technologies Canada Ltd. adheres to government regulations and acts relating to our customer's personal information and privacy.


All VTech Technologies Canada Ltd. employees, who collect, maintain and/or use personal information must do so in accordance with this policy and relevant procedures.

The Privacy Officer assigned by VTech is responsible for supervising compliance with the legislation and for initiating procedures, guidelines and schedules that will be developed to effect this policy.

The Privacy Officer is accountable for the VTech Technologies Canada Ltd.'s policies and practices, with respect to the management of personal information, and is the individual to whom complaints and inquiries can be forwarded.

Contact Information

Your feedback is important to us. If you have any questions, comments, or concerns on the approach taken to collect, use or disclose your personal information, we would like to hear from you.

VTech Technologies Canada Ltd.'s head office address for privacy policy inquiries is:

VTech Technologies Canada Ltd.
13888 Wireless Way Suite 222
Richmond, British Columbia
Canada V6V 0A3

Attention: Privacy Officer

By phone: (604) 273 - 5131
By E-mail:

Privacy Policy

This Web Privacy Policy is a condensed version of our main Privacy Policy. This main policy carries more details on our means and methods of adhering to the Ten Principle Requirements as laid out by PIPEDA.

Latest Revision Number: 3

Revision date: May 4th, 2023

1 VTech Technologies Canada Ltd. Customer Privacy Policy

  • 1.1 Introduction

    In Canada, two federal privacy laws protect all citizens. The Privacy Act covers the personal information-handling practices of the federal government and the Personal Information Protection and Electronic Documents Act (PIPEDA) sets the ground rules for how private-sector organizations collect, use, and disclose personal information in the course of for-profit, commercial activities across Canada.

    VTech Technologies Canada Ltd. must rely on personal information to identify and stay in touch with their customers, and information about their employees, so that they can administer benefits and ensure a safe and productive workplace. Obtaining and using that personal information in ways that don't offend the fundamental human right of privacy is the challenge for modern businesses. Respecting and protecting privacy is a key element of good customer relations, and that makes it a key element of competitive advantage. Our customers want privacy and our employees need it.

    VTech Technologies Canada Ltd.'s privacy policy conforms to PIPEDA. Since the European Union has formally endorsed PIPEDA, we feel that our adherence to this Act enables us to be in compliance with key, basic elements of major international Personal Information Privacy Acts.

  • 1.2 PIPEDA in brief

    PIPEDA sets out ground rules for how private sector organizations can collect use or disclose personal information in the course of commercial activities. It balances an individual's right to privacy with the need of organizations to collect, use or disclose personal information for legitimate business purposes.

    • 1.2.1 The Basic PIPEDA outlined:

      • If your business wants to collect, use or disclose personal information about people, you need their consent, except in a few specific and limited circumstances
      • You can use or disclose people's personal information only for the purpose for which they gave consent
      • Even with consent, you have to limit collection, use and disclosure to purposes that a reasonable person would consider appropriate under the circumstances
      • Individuals have a right to see the personal information that your business holds about them, and to correct any inaccuracies
      • There's oversight, through the Privacy Commissioner of Canada, to ensure that the law is respected, and redress if people's rights are violated
  • 1.3 Requirements

    This Privacy Policy has been developed in accordance with the standards set out in PIPEDA and is modeled after the Canadian Standards Association Model Code (the "CSA Code") for the Protection of Personal Information. CSA has identified ten principles of fair information practices, which represent a formal statement of the minimum requirements to be adhered to for the protection of personal information collected from customers and employees.

    These principles, which have been adopted by VTech Technologies Canada Ltd., are:

    • 1. Accountability

      Organizations must appoint an individual(s) responsible for maintaining compliance with the Act. These individuals are required to develop, implement, and monitor personal information policies and practices.

    • 2. Identifying Purposes for Collection of Personal Information

      Organizations must disclose why personal information is collected, how it will be used, and whether such information will be shared with third parties at the time or prior to collection.

    • 3. Obtaining Consent for Collection, Use or Disclosure of Personal Information

      Organizations need to obtain an individual's consent at the time personal information is collected, and whenever a new use for the previously collected information is identified, except where exempted by law.

    • 4. Limiting Collection of Personal Information

      Organizations are required to limit the collection of personal information to that which is deemed necessary for the purposes identified.

    • 5. Limiting Use, Disclosure, and Retention of Personal Information

      Organizations may only use information for the purpose for which it was collected, unless consent is received from the individual or the new use is specifically permitted by the Act. Information may be retained only as long as needed and should be destroyed or anonymized according to a predetermined retention policy.

    • 6. Accuracy of Personal Information

      Organizations are required to maintain personal information as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

    • 7. Security Safeguards

      Organizations must protect personal information, regardless of format, against unauthorized access, disclosure, copying, use, or modification. The degree of protection should be commensurate with the sensitivity of the information.

    • 8. Openness Concerning Policies and Practices

      Organizations must inform customers and employees of policies and practices relating to the management of personal information. These policies must be easily understandable and readily accessible.

    • 9. Customer and Employee Access to Personal Information

      Upon request, organizations are required to inform individuals of the existence, use, and disclosure of personal information pertaining to that individual. Individuals should be able to challenge the accuracy and completeness of the information, and have it amended as appropriate.

    • 10. Challenging Compliance

      Organizations need to provide simple and readily accessible mechanisms for individuals to challenge compliance with the Act. Organizations should inform individuals of the avenues of recourse, including internal recourse mechanisms, responsible industry associations, regulatory bodies, and ultimately, the Privacy Commissioner of Canada.

  • 1.4 Key Points Regarding Collection of Personal Information

    • 1.4.1 Obtaining Consent for Collection, Use and Disclosure

      VTech does not collect, Use, or disclose any personal information unless consent is voluntarily provided. Consent may be given orally, in writing or, electronically at the time of collection.

    • 1.4.2 Collecting Your Personal Information

      VTech will express orally or in writing the purposes for which your personal information is being collected.

      Reasons for collecting personal information:

      • To provide better services or benefits.
      • To understand your needs and preferences.
      • To develop and manage products and services to meet your needs.
      • To contact you directly for products and services that may be of interest to you.
      • To register you as a member of our website.
      • To register your product's warranty.
      • To ensure a high standard of service.
      • To meet regulatory requirements.
      • To improve ways of communication for better understanding and better results.
      • To evaluate your application for any available position.

      What we may collect:

      • First and Last name,
      • Mailing address,
      • Phone number,
      • E-mail address,
      • Products ordered,
      • Valid Credit Card information from customers who are at least 18 years of age,
      • Your comments, suggestions and feedback.

      Why we collect personal information:

      • For identification purposes.
      • To respond to your inquiries.
      • To process your request.
      • To notify contest winners.
      • To send you additional information on our products and services *.

      * Customers who prefer not to receive special promotion or additional product information can "Unsubscribe" by emailing us at and, on the subject field state "Unsubscribe".

  • 1.5 Protection of Your Personal Information

    VTech Technologies Canada Ltd. is committed to:

    • Protecting your personal information from loss, theft and unauthorized & inappropriate access.
    • Maintaining strict confidentiality of all personal information collected.

    Methods and Tools used to honor our commitment:

    • Organizational procedural safeguards.
    • Strict electronics and technical measures including firewalls and encryption technologies.
    • SSL technology to protect credit card data during the transmission.
  • 1.6 Retention

    We will store your personal information as long as it remains necessary or relevant to conducting business with you or for as long as required by law.

  • 1.7 Links To Third Party Websites

    VTech Technologies Canada Ltd. will not disclose any of your personal information to third parties without your knowledge and consent unless the disclosure is to prevent fraud, illegal activity, potential threats to the physical safety of any person, violations of VTech terms and use or is required by law.

    To provide you with our best service in helping to meet your needs, our website may contain links to other sites. Please note that:

    • We do not have jurisdiction over these sites.
    • We are not responsible for the content, products or services offered.
    • We have no control over the privacy and security practices over these sites.
  • 1.8 Cookies

    Some of the pages on our website use "cookies" to help us better serve you and other visitors to our website. Cookies are brief text messages transmitted by websites to the local storage of visitors' computing device when they click on a website page. Should the visitor return to that page at a later time, the visitor's computer will transmit the text message back to the website server to permit the server to recall previous visits to that page or website or to keep track of a transaction in progress. Cookies retain the user preference like number of selected items per page, and payment gateway source to go to payment gateway and encrypted order ID, but are not linked to any personally identifiable information about you.

    Privacy Commissioner Information on Cookies:

  • 1.9 Frequency of Review

    Yearly, or, depending on prevailing legislative changes.

  • 1.10 Methods used to review operation of the Policy

    • Audit tool
    • Check list
    • Performance indicator (data collected on a routine basis to demonstrate level of performance)
  • 1.11 References

    Personal Information Protection and Electronic Documents Act

    VTech Technologies Canada Ltd. Privacy Policy Rev 3

  • 1.12 Links

    Canadian Federal Privacy Act:

    Federal Privacy Commissioner:

  • 1.13 Appendices

    Privacy Inquiry Form

    Privacy Complaint Form